Thursday, 20 September 2012

Bank of Zoho (Customer Perspective)



Bank of Zoho

Customer : Lakshmi Priya Vijay - 12BM60055
Vendor : Piyush Jaiswal - 12BM60059



Objective : I, being the customer, has provided my customer with the requirements for  Bank of Zoho App.


Bank of Zoho- Pay Order System

          Bank of ZoHo wants to automate the process of “Pay Order” for its registered account holders or New Account holders.  Bank’s customers should be able to see their account details and can place an online request to execute a “Pay Order “in favour of any given name by customer using internet banking account. The order should deliver to the address of customer, which is already registered with bank, in physical form.  The customer should also be able to see its “pay order” history in its account.
The of pay order application functional specifications are as followed:
User/ Customer Specification:
1.       Customer should have online banking account; if not, he should be able to create an account using online banking application.
2.       A Email Notification should be sent to customer with ID , Account Number and type.
3.       Customer should be provided a Customer ID and password to access its account.
4.       A separate “Account Number” should be given to customer for account details.
5.       The generation of Customer ID and Account Number must be automated.
6.       Customer can access three sub sections : Customer Details, Pay Order and Pay order History.
7.       Customer personal details must be recorded in customer detail sections.
8.       Customer can place a pay order in pay order section.
Settlement Process :
1.       The pay order amount should be deducted from customer bank account immediately.
2.       The amount acceptance for “Pay order” should not be greater than customer bank balance amount.
3.       Pay order history for each customer should be maintained in customer online account.

Click herefor the User Manual.
Click herefor the Bank of Zoho App.
Click here for the Certificate to Conformance of Requirements.

isclaimer: This post is prepared as a requirement for ZOHO APP, MIS Course, VGSoM, IIT Kharagpur fall semester class of 2014





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